The receivables management industry is changing. Faster regulation, greater scrutiny, and rising expectations from every stakeholder are reshaping how organisations manage and recover debt. NEWVEST’s Thought Leadership section exists to make sense of that change. Here you will find analysis, perspectives, and commentary from our leadership team on the trends, regulations, and ideas that matter most to our industry and the people we serve. This is thinking from inside the industry, by practitioners who work within the regulatory frameworks every day.
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- Insight
Published: 21 July 2026
Debt Recovery's Real Problem Isn't a Technology Gap. It's a Trust Gap.
I have been working with technology since the 90s, back when having a website at all was the innovation. The promise back then was simple: technology makes things faster. Nobody talked about trust. Nobody had to.
by Junil Jayaratnam
- Featured, Insight
Published: 25 January 2026
Why the Consumer Credit Bill 2025 is a Wake-Up Call for the Industry
Recently, the Dewan Rakyat passed the landmark Consumer Credit Bill 2025, setting in motion one of the most significant regulatory reforms Malaysia’s credit landscape has ever seen. This new bill establishes the Consumer Credit Commission (CCC) to regulate and supervise non-bank credit providers, bringing previously unregulated entities, including Buy Now, Pay Later (BNPL) services and debt collection agencies, into a formal governance framework for the first time.
by Rohan Jayaratnam