The receivables management industry is changing. Faster regulation, greater scrutiny, and rising expectations from every stakeholder are reshaping how organisations manage and recover debt. NEWVEST’s Thought Leadership section exists to make sense of that change. Here you will find analysis, perspectives, and commentary from our leadership team on the trends, regulations, and ideas that matter most to our industry and the people we serve. This is thinking from inside the industry, by practitioners who work within the regulatory frameworks every day.

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Published: 21 July 2026
Debt Recovery's Real Problem Isn't a Technology Gap. It's a Trust Gap.
I have been working with technology since the 90s, back when having a website at all was the innovation. The promise back then was simple: technology makes things faster. Nobody talked about trust. Nobody had to.
by Junil Jayaratnam
Published: 13 July 2026
Building a Team That Treats People Properly: What That Actually Requires
Engaging with people about their debt is one of the most interpersonally demanding jobs there is. Our teams speak with individuals who are under real financial pressure.
by Anis Mohamad
Published: 25 April 2026
Professionalising Debt Collection and NPL Recovery
I’ve been in this space long enough to know one uncomfortable truth: debt collection is an industry that suffers from a branding problem.
by Rohan Jayaratnam
Published: 25 February 2026
Regulating BNPL and Non-Bank Credit Isn't the End, It's the Start of Doing Credit Better
We’ve all seen it, flashy ads promising instant gratification. “Buy Now, Pay Later” is everywhere. It feels easy, effortless, almost harmless.
by Rohan Jayaratnam
Published: 25 January 2026
Why the Consumer Credit Bill 2025 is a Wake-Up Call for the Industry
Recently, the Dewan Rakyat passed the landmark Consumer Credit Bill 2025, setting in motion one of the most significant regulatory reforms Malaysia’s credit landscape has ever seen. This new bill establishes the Consumer Credit Commission (CCC) to regulate and supervise non-bank credit providers, bringing previously unregulated entities, including Buy Now, Pay Later (BNPL) services and debt collection agencies, into a formal governance framework for the first time.
by Rohan Jayaratnam