WE’RE HERE TO EXPLAIN WHY AND WHAT HAPPENS NEXT.
If you’ve been contacted by NEWVEST, you may have questions or concerns about why we reached out and what happens next. This page is here to explain that clearly and calmly.
NEWVEST works with individuals and organisations to manage receivables in a professional and respectful way. Being contacted does not mean immediate action is required unless specifically stated. Our role is to provide information, explain the process, and help you note what options may be available.
We understand that receiving an unexpected call or message can feel uncertain. Our approach is to be transparent, fair, and considerate, while ensuring all interactions are handled with care and respect.
NEWVEST may contact individuals as part of our role in managing receivables on behalf of organisations, or in connection with accounts or obligations that require clarification or follow-up.
In some cases, contact occurs because records indicate you may be linked to an account, agreement, or matter that is under review. This does not automatically mean there is an issue or that immediate action is required.
Typically, our outreach is intended to confirm information, explain next steps, or ensure that communication reaches the right person. Where appropriate, we aim to provide clarity and allow time for understanding before any further steps are considered.
If you’ve been contacted, it is part of a standard process handled professionally and respectfully, with the aim of keeping communication clear, accurate, and fair.
Every situation is different, and any next steps depend on individual circumstances and the nature of the matter involved.
In some cases, options may be discussed after information has been clarified and communication has been established. Where appropriate, these are handled in a considered and respectful way, with the aim of reaching clear understanding before any decisions are made.
Newvest’s role is to communicate openly and fairly, and to ensure that any discussion takes place with transparency and care.
We understand that it is important to be confident that any contact you receive is legitimate. NEWVEST takes this seriously and encourages individuals to verify our communications if they are unsure.
NEWVEST may contact you through:
- Phone calls from official Newvest contact numbers
- Emails sent from a verified Newvest email domain
- Written correspondence related to our role in managing receivables
NEWVEST will never
- Ask for your passwords, one-time passwords (OTPs), or online banking credentials
- Request sensitive personal or financial information through unsecured channel
- Ask you to make cash payments or transfer funds to a personal bank account
- Pressure you to take immediate action without allowing time for understanding.
If you are unsure about a contact, you may reach out to us directly through the official contact details provided on this page to confirm its
If you would like clarification or have questions about a contact you received, our team is available to assist.
You may reach NEWVEST through the following official channels:
Email: admin@newvest.my
Phone: 603 7628 8182
Operating hours: Monday to Friday, 9.00am to 5.00pm
Our team aims to respond to enquiries within a reasonable timeframe during business hours. We encourage you to take the time you need to review any information provided before reaching out.
For individuals seeking independent guidance on managing personal financial matters, the Credit Counselling and Debt Management Agency (AKPK) is a statutory body established by Bank Negara Malaysia to provide free financial counselling and education.
АКРК operates independently and offers support services that individuals may choose to access for general financial guidance.
АКРK website: https://www.akpk.org.my
This is provided as an informational resource and is not a requirement or outcome of being contacted by NEWVEST.
NEWVEST respects your privacy and is committed to handling personal information responsibly and in accordance with applicable data protection laws, including the Personal Data Protection Act (PDPA).
Any personal information shared with us is used only for legitimate purposes related to our role and is managed with appropriate safeguards. Further details on how we collect, use, and protect personal data are outlined in our Privacy Notice.
Looking for information about our business service?
This Help & Support page is intended for individuals who have been contacted by Newvest. If you are a business or institution seeking information about our receivables management or asset-related services, you can find more details on our business pages.
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